Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
Clean and comfortable rooms
Excellent staff
Confusing payment process
Limited dining options
6.0/10
Guest rating
Rooms
7.1
Location
6.6
Service
6.1
Dining
5.0
Guest reviews
6.0/10
based on 30 reviews
6.9
6.9/10 based on 8 reviews
Patricia
United States,
December
2024
5.8/10
My stay at the hotel was quite a mixed bag. The rooms were generally comfortable and well-appointed, but the bathroom lighting and lack of a mirror were a bit odd. The location was fairly quiet, but not ideal for accessibility, especially being close to the airport. The staff was friendly, yet the payment process was confusing, leading to some frustration. Overall, it was decent for the price but not five-star luxury.
Rooms
7.0
The rooms were well-appointed, decent-sized, and comfortable in all respects, though the lighting in the bathroom was inadequate and there was no mirror.
Service
6.0
The staff was generally friendly and professional, but the payment process was very confusing, leaving me unsure about how much I was actually paying.
Location
6.0
The location was nice and quiet, but it wasn't very convenient as it's close enough to the airport but not really accessible for other attractions.
Dining
5.0
The breakfast options were quite low standard for a five-star hotel, with mostly Chinese food and some stale cereal.
Facilities
5.0
Facilities were average and did not stand out in terms of amenities or services.
Steve
United States,
December
2024
5.4/10
The hotel had some great aspects like being well-appointed and comfortable, but I found the lighting in the bathroom to be inadequate and a bit strange. Additionally, the temperature inside was quite chilly at 15 degrees with no heaters available. Overall, while it had decent amenities, it could use some improvements in cleanliness and comfort.
Rooms
7.0
The rooms were well-appointed, decent in size, and comfortable, but the bathroom lighting was odd and not sufficient, plus it lacked a mirror.
Service
5.0
The service was confusing, especially the payment process, which left me unsure about what I was actually paying.
Location
6.0
The location was nice and quiet, which I appreciated, but it felt a bit average and was in a somewhat non-descript area.
Dining
5.0
The dining options were mostly Chinese food, with stale cereal and some disappointing attempts at Western dishes, which felt low standard for a five-star hotel.
Facilities
6.0
The facilities were decent, but overall they didn’t quite meet my expectations for a five-star experience.
Penelope
United Kingdom,
December
2024
6.0/10
The hotel had a nice and quiet location, but there were a few quirks that made my stay less enjoyable. The rooms were generally comfortable, but I was surprised by the lack of adequate bathroom lighting and the absence of a window. The staff was friendly, but I found the payment process confusing and a bit overwhelming. Overall, it offers a decent experience but could improve in some areas.
Rooms
Service
5.0
The staff members were friendly, but I found the payment process to be really confusing, and I ended up not knowing exactly how much I was paying.
Location
8.0
The hotel is situated in a nice and quiet area, which was great for relaxation, though it was a bit hard to get a taxi from the airport due to its location.
Dining
5.0
Dining options were limited, primarily featuring Chinese food and some stale cereals, with a few poor attempts at western dishes.
Facilities
6.0
The facilities were adequate, but nothing particularly stood out as exceptional.
Joshua
United Kingdom,
November
2024
6.4/10
I had a mixed experience at the hotel. The rooms were clean and well-appointed, especially the bathrooms. The location was a bit average, and while the service was helpful, it wasn't without its hiccups. Dining could be improved, especially in terms of options and quality. Overall, it offers good value for money, but there are definitely areas that need some work.
Rooms
7.0
The rooms were very clean and well appointed, particularly the bathrooms, but it was quite uncomfortable with the temperature at 15 degrees and no heaters, plus there was no window.
Service
7.0
The staff were helpful and friendly, offering services like room service and shuttle assistance, but the check-in process requiring a cash deposit was a bit inconvenient.
Location
6.0
The location is nice and quiet, with some good small shops and restaurants nearby, but it was quite hard to get a taxi from the airport.
Dining
5.0
Dining options were okay but not hugely impressive; they didn't have good quality produce for Western tastes, especially during breakfast.
Facilities
6.0
The facilities were decent but nothing to write home about, leaving me wishing for more amenities.
Mia
United Kingdom,
November
2024
7.2/10
I had a pleasant stay at this hotel, enjoying the clean and well-appointed rooms and the extremely friendly staff. The location was decent, being close enough to transport options, but it wasn't ideal for getting around. The dining could use some improvement, particularly regarding the breakfast variety. Overall, I found it to be a good value for the amenities offered.
Rooms
9.0
The rooms were very clean, well-appointed, and comfortable in all respects.
Service
9.0
The service was excellent, with courteous and helpful staff who made my stay enjoyable.
Location
6.0
The location was average; it's somewhat close to public transport, but getting a taxi could be a hassle, especially from the airport.
Dining
5.0
The dining experience was okay, but I felt the breakfast options were quite limited and didn't meet the expectations of a five-star hotel.
Facilities
7.0
The hotel had decent facilities, though they don't quite match the luxury experience expected.
Guy
United Kingdom,
November
2024
6.6/10
The hotel is nice and quiet, providing a comfortable stay with clean and well-appointed rooms. The staff were excellent, courteous, and helpful, but the service could be a bit disorganized, especially with the payment process. The location was also decent, though a bit hard to get taxis from. Dining options didn't meet my expectations, particularly for a five-star place, but the overall experience was still positive.
Rooms
9.0
The rooms were very clean and well-appointed, especially the bathrooms. They were comfortable in all respects.
Service
7.0
The staff were excellent, courteous, and helpful. However, the process was quite slow and confusing, especially during payment.
Location
6.0
The location is nice and quiet, but it can be hard to get a taxi from the airport.
Dining
5.0
Dining options were somewhat limited and did not meet the high standards expected from a five-star hotel.
Facilities
6.0
The facilities were decent, but not particularly impressive for a luxurious experience.
Clean and comfortable rooms
Confusing payment process
Dick
United States,
November
2024
6.0/10
The hotel has a nice and quiet location, which was perfect for us, but the service left a bit to be desired as the payment process was confusing and the staff seemed indifferent at times. The rooms were comfortable, but I did find the bathroom lighting inadequate and a bit odd given the overall setting. Dining options were quite limited and didn't meet the expectations for a five-star hotel. Overall, it had some good aspects but wasn't exactly what I hoped for.
Rooms
7.0
The rooms were comfortable, but the lighting in the bathroom was inadequate and there were no mirrors, making it a bit inconvenient.
Service
5.0
The service was somewhat indifferent, and I was confused about the payment process, which took away from the experience.
Location
8.0
The location is nice and quiet, absolutely perfect for what we needed, though getting a taxi from the airport was a bit tricky.
Dining
5.0
The dining options were mostly Chinese food, and the quality for western options was low, a disappointing aspect for a five-star hotel.
Facilities
6.0
I found the facilities to be decent but nothing outstanding that really wowed me during my stay.
Justin
United Kingdom,
November
2024
5.8/10
I found the hotel to be in a really nice and quiet location, which was perfect for us. The rooms were comfortable but had some lighting issues in the bathroom. The service was friendly but a bit confusing during payment, and the dining options were not what I expected for a five-star hotel. Overall, it offers decent value for money but has some areas that could use improvement.
Rooms
7.0
The rooms were well appointed and decent in size, making for a comfortable stay. However, the lighting in the bathroom was quite inadequate and there was no mirror, which was odd. Also, the room's temperature was too cold at 15 degrees with no heaters.
Service
5.0
The service was generally average. While the staff was friendly and professional, the payment process was quite confusing, leaving me uncertain about how much I was paying.
Location
7.0
The location is nice and quiet, close enough to Baoan Sports Center and the airport, which made logistics easy. However, it's in a pretty non-descript area.
Dining
5.0
The dining options left something to be desired, primarily consisting of Chinese food, stale cereal, and poorly executed western dishes. It didn't meet my expectations for a five-star hotel.
Facilities
Maureen
United Kingdom,
November
2024
5.6/10
I had a mixed experience at the hotel. The location was great, just right for my needs, but the room I got didn’t have any windows, which was quite odd. The staff was friendly but the service was slow and the payment process left me confused. I wasn't particularly impressed with the dining options either, which seemed quite limited and not up to five-star standards.
Rooms
6.0
The room was nice and clean, but it was a bit odd that there were no windows and the bathroom lighting was inadequate.
Service
5.0
The staff was friendly and professional, but the service was slow and the payment process was confusing.
Location
8.0
The location was nice and quiet, perfect for what I needed.
Dining
5.0
The dining was disappointing, with mostly Chinese food, stale cereal, and very few options that catered to western tastes.
Facilities
5.0
Facilities seemed basic and didn’t stand out in a five-star hotel context.
Camila
United Kingdom,
October
2024
7.8/10
I had a mixed experience at the hotel. While the rooms were clean and well-appointed, I found the bathroom lighting inadequate, and the lack of a mirror was a bit odd. The service was friendly, but the payment process left me confused. The location was average, not particularly remarkable, and the dining options mostly leaned towards Chinese food, which didn't satisfy my cravings for western dishes.
Rooms
7.0
The rooms were very clean and well-appointed, especially the bathrooms, though the lighting in the bathroom was inadequate, and there was no mirror.
Service
7.0
The staff were excellent, courteous, and helpful, but I found the payment process very confusing.
Location
5.0
The location was average, situated in a pretty non-descript area.
Dining
5.0
Dining options mostly consisted of Chinese food, stale cereal, and a poor attempt at some western dishes.
Facilities
6.0
The facilities were decent, but nothing stood out as particularly impressive.
Elijah
United Kingdom,
October
2024
5.4/10
I had a mixed experience at this hotel. The rooms were clean, but the lighting in the bathroom was inadequate, which was a bit odd. The location was decent, close to small shops and restaurants, but it felt a bit non-descript. The service was helpful, yet the payment process was confusing, which was frustrating. Overall, it has its pros, but there are definitely some areas that could use improvement.
Rooms
6.0
The rooms were clean, but the lighting in the bathroom was inadequate and there was no mirror. The inside temperature was quite cold at 15 degrees without any heating.
Service
5.0
The staff were very helpful, but I found the payment process really confusing, which left me unsure about how much I was actually paying.
Location
7.0
The location was nice and quiet, close enough to Baoan Airport, and had small shops and restaurants nearby, but it was in a rather non-descript area.
Dining
5.0
The dining options were lacking, with mostly Chinese food and stale cereal, as well as poorly executed western dishes.
Facilities
5.0
I didn't get much of a chance to explore the facilities, but they seemed basic and didn't stand out.
Kenny
United States,
October
2024
5.6/10
I had a somewhat mixed experience at this hotel. On the plus side, the rooms were well appointed, decent in size, and comfortable. The location was also nice and quiet, which I appreciated. However, the service was quite confusing, especially regarding the payment process, and the dining options left much to be desired with the low-quality food offerings. Overall, it was decent but not without its flaws.
Rooms
8.0
The room was well appointed, decent size, and comfortable in all respects. However, I found the bathroom lighting to be inadequate, and it was odd that there was no mirror.
Service
5.0
The service was confusing and slow, especially the payment process. I ended up very unsure about how much I was actually paying.
Location
7.0
The location was nice and quiet, which I liked. It was perfect for my purpose, but it was hard to get a taxi from the airport since it’s somewhat tucked away.
Dining
5.0
The dining experience was lacking; it mostly consisted of stale cereal and not-so-great attempts at western dishes. The quality of the food was quite low for what I expected from a five-star hotel.
Facilities
6.0
Overall, the hotel had basic facilities, but nothing really stood out to make it exceptional.
Rick
United States,
October
2024
7.4/10
I had a mixed experience at the hotel. The rooms were clean and well-appointed, but I was surprised that they didn’t have windows. The service was excellent and the staff was friendly and helpful, although the payment process was a bit confusing. The location was nice and quiet, but getting a taxi from the airport was challenging. Overall, it's a decent place but some improvements could be made.
Rooms
7.0
The rooms were very clean and well-appointed, especially the bathrooms, but I was disappointed that they didn't have windows.
Service
8.0
The staff was excellent, courteous, and very helpful, but the payment process was confusing, leaving me unsure about my final charges.
Location
6.0
The location was nice and quiet, but it was hard to get a taxi from the airport, which made things a bit inconvenient.
Dining
5.0
The dining options were mostly geared towards Chinese food, and the quality for Western options was not impressive; it felt like a bit of a letdown.
Facilities
6.0
While the amenities were decent, nothing really stood out as exceptional.
Connor
United Kingdom,
October
2024
7.6/10
My stay at the hotel was quite pleasant overall! The location was nice and quiet, perfect for relaxing, and the rooms were well-appointed and comfortable. However, I found the dining options to be a bit lacking, especially for a five-star establishment. The service was friendly but sometimes a bit slow, which could be frustrating. I'd say the price was reasonable for what I received, but it could use some improvements.
Rooms
8.0
The rooms were well-appointed, decent in size, and very comfortable.
Service
6.0
The staff was very friendly, though the service was a bit slow and confusing at times.
Location
9.0
The location was nice and quiet, which I really appreciated for my stay.
Dining
5.0
The dining options were okay but not hugely impressive, especially for a five-star hotel.
Facilities
7.0
The facilities were decent, though not exceptional.
Ed
United States,
October
2024
5.2/10
I had a mixed experience at the hotel. The rooms were very clean and well-appointed, but they lacked windows and heating, making them a bit uncomfortable during my stay. The staff were friendly and helpful, which was great, but the location posed some challenges. Overall, while I appreciated the cleanliness and service, the pokey rooms and the location issues really dampened my stay.
Rooms
5.0
The rooms were very clean and well-appointed, especially the bathrooms, but they had no windows and no heaters, making the inside temperature about 15 degrees.
Service
8.0
The staff was very friendly, professional, and courteous. They were always willing to help, which I really appreciated.
Location
5.0
The location was quite poor; it was hard to get a taxi from the airport, and it didn’t feel very convenient for other activities.
Dining
5.0
The dining options were not impressive, with low-quality produce for western tastes and a mostly Chinese menu that was a bit stale.
Facilities
5.0
The facilities were average for a hotel of this caliber, lacking some essential amenities that would enhance the stay.
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